Terms and Conditions for Customers

Utask Pty Ltd ACN 654 470 667 (Utask) trading as utasprint.com has the right to operate the utaskprint.com website (Website) and mobile application (Mobile Application). These Terms and Conditions apply to your use of the Website and Mobile Application.

Your use of the Website and/or Mobile Application including accessing, browsing or uploading any material to the Website and/or Mobile Application is deemed to be your acceptance of these Terms and Conditions (Terms). Please read these carefully and if you do not accept the Terms and Conditions set out below, please exit the Website and/or Mobile Application and refrain from use.

By registering an account on the Website or Mobile Application, you hereby declare you are at least eighteen (18) years of age or older.

The Utask Terms and Conditions (updated March 2023) outline Utask’s and your obligation and responsibilities in relation to the Website and Mobile Application.

1. Intellectual Property

You are not permitted to use the Intellectual Property which includes but is not limited to, confidential information, designs, Trade Marks or any other content located on the Website or Mobile Application without prior consent from Utask.

The images, texts and otherwise information contained on the Website or Mobile Application may be subject to copyright and are the property of Utask or its third-party suppliers ('Suppliers'). By using the Website or Mobile Application, you agree not to download, copy, reproduce or otherwise use such copyright material without prior consent from Utask or its respective Suppliers.

You acknowledge that you are prohibited from using the Utask domain name or business name of Utask without prior consent from Utask. You agree that you are prohibited from reverse engineering the Website or otherwise attempting to copy the Website functionality or obtain from the Website information or data including but not limited to user’s personal information.

2. Scope of Utask Services

• 2.1 Utask provides the Mobile Application to enable Customers to connect with printing suppliers.
• 2.2 Utask may make several offers to Customers in response to a Supplier request, inclusive of Supplier information, pricing, Services, etc.
• 2.3 If a Customer engages a Supplier for printing services, a Supplier Agreement is created between the Customer and the Supplier.
• 2.4 Upon creation of a Supplier Agreement, the Customer must pay the Agreed Price through the Website or Mobile Application.
• 2.5 Once the Supplier Agreement is created, the Customer and Supplier may vary the Services required via the Website or Mobile Application. The Customer and Supplier are encouraged to use the Utask private messaging system to amend or negotiate services, or to otherwise communicate.
• 2.6 Once the Services are complete, the Supplier will provide notice of that on the Mobile Application.
• 2.7 Once the Supplier has provided notice of completion, the Mobile Application will automatically notify the Customer of such completion.
• 2.8 After the Services have been complete, the parties are encouraged to review and provide feedback on the Mobile Application.
• 2.9 Utask may provide assistance with finding relevant Suppliers for specific purposes.

3. Utask Obligations

• 3.1 Utask provides the Mobile Application to enable Customers to connect with printing Suppliers.
• 3.2 Utask only permits persons at least eighteen (18) years or older to use the Mobile Application.
• 3.3 Users of the Website or Mobile Application may be a business entity but must specify when registering an account.
• 3.4 Utask does not charge a fee to register on the Website or Mobile Application.
• 3.5 Utask may suspend, delete or refuse a person from registering an account on reasonable grounds, including but not limited to, if the Customer’s conduct is detrimental to the operation of the Website or Mobile Application.
• 3.6 Utask makes no warranties as to the suitability, effectiveness, truthfulness, or accuracy of the information supplied by Customers.
• 3.7 Utask makes no warranties as to the suitability, effectiveness, truthfulness, or accuracy of the information supplied by Suppliers or its services.

4. Customer Obligations

• 4.1 The Customer must comply with these Terms and Conditions, and any policies (including our Privacy Policy), in addition to all laws and regulations in relation to use of the Wesbite and Mobile Application.
• 4.2 The Customer must only supply accurate information on the Website or Mobile Application. The Customer acknowledges that all ordered items are based upon the Customer Profile and associated details.
• 4.3 The Customer must be a registered member to make orders, access our products, access certain features of our Website. When you register and activate your account, you will provide us with personal information such as your name and [email address | telephone number | insert details of other information collected]. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy When you register and activate your account, we will provide you with a username and password. You are responsible for keeping this username and password secure and are responsible for all use and activity carried out under this user name.
• 4.4 The Customer must maintain control of its account, including not allowing others to your account.
• 4.5 The Customer agrees that Utask may use its personal information for the purposes of delivering the services, or as otherwise necessary for the general promotion of the Utask services.
• 4.6 The Customer agrees that any information posted on the Website or Mobile Application must not be harmful to Utask or its suppliers. Harm includes, but is not limited to, economic loss that will or may be suffered by Utask or its suppliers.
• 4.7 The Customer agrees to load any and all printing jobs, inclusive of artwork, files or otherwise information necessary for delivery of adequate printing service(s) to the Mobile Application, in a ‘Print Ready’ formatted file.
• 4.8 The Customer agrees that, should the relevant information required in clause 4.7 not be provided in Print Ready formatting, an Additional Fee may be incurred to fix the formatting.
• 4.9 The Customer acknowledges that all assets uploaded to the Website or Mobile Application are stored on Amazon Storage, which allows up to 200mb for a twelve-month period. Should the Customer require additional storage capabilities for its Services, the Customer agreed to pay any fees associated with exceeding the storage capacities.
• 4.10 The Customer must pay the costs of completing the Services prior to engaging with its chosen Supplier(s).

5. Payments and Refunds

• 5.1 If a Supplier Agreement is cancelled for any reason prior to the commencement of the Services, then, should Utask be reasonably satisfied, the Agreed Price should be refunded to the Customer.
• 5.2 Should the Customer wish to cancel the Services after the commencement of the Services and prior to the finalisation of such Services, the Customer may be liable for any costs incurred by the Supplier up to the cancellation date, as well as an Administrative Fee to Utask.
• 5.3 Clause 5.2 is not applicable if the Customer and Supplier mutually agree to cancel the Supplier Agreement, or if a party makes reasonable attempts to contact the other party, which are not responded to in a reasonable time.
• 5.4 Utask may take up to 14 business days to refund the Agreed Price in accordance with clause 5.

6. Privacy

The Customer acknowledges that during the use of the Website and/or Mobile Application, it may be required to provide or upload certain personal information, photos, images or written material. Utask is committed to ensuring the privacy of its Customers and will ensure that all personal information collected will be kept secure and in accordance with any applicable privacy laws.

Whilst Utask agrees to ensure that all personal information is kept secure, the Customer agrees that Utask may provide its personal information to Suppliers or other companies for the purpose of dealing with a service request. The Customer acknowledges that Utask will receive remuneration for providing its personal information to relevant third-party businesses.

For any other concerns regarding the use of private information, please see our Privacy Policy.

7. Use of Website

The Customer acknowledges that use of the Website is undertaken at the Customer’s own risk and unreservedly indemnifies Utask from any responsibility in respect of information or content listed on the Website or any linked Websites not controlled by Utask.

The Customer agrees that it will not engage in any activity that is disruptive or is detrimental to the operation or function of the Website. The Customer is prohibited from displaying or transmitting unlawful, threatening, defamatory, obscene, or profane material on the Website. Utask may prevent the Customer from accessing the Website if in Utask’s sole opinion, you have violated or acted inconsistently with these Terms and Conditions.

8. Disclaimers & Liability

• 8.1 To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this Website or its content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this Website will be secure.
• 8.2 We reserve the right to restrict, suspend or terminate without notice your access to this Website or the App, any content, or any feature of this Website at any time without notice and we will not be responsible for any Loss, cost, damage or liability that may arise as a result.
• 8.3 We expressly disclaim all such representations and warranties, including without limitation all warranties of merchantability, accuracy, timeliness, completeness, fitness for a particular purpose and non-infringement.
• 8.4 We do not warrant that the Website, any Linked Site, any of our Device Applications or files available on the site or elsewhere will be free from corrupted data, computer viruses or similar destructive or contaminating code. No oral or written statements by us will create any warranty not expressly set forth herein. Your use of this site and any linked site is at your sole risk.
• 8.5 Our total aggregate liability for any Loss, however arising, shall not exceed the GST exclusive aggregate price paid by the Customer to us for the Services that gave rise to the Loss in question.
• 8.6 To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect Loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our Website and/or the information or materials contained on it, or as a result of the inaccessibility of this Website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.
• 8.7 You agree to indemnify, defend and hold us harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal or other fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference and in respect of your use of the Website, any Device Application or your violation of any law or the rights of a third-party.

9. Use of Mobile Application Platform

The Customer acknowledges that use of Mobile Application is undertaken at the Customer’s own risk and unreservedly indemnifies Utask from any responsibility in respect of information or content listed on Mobile Application or any linked mobile applications not controlled by Utask.

The Customer agrees that it will not engage in any activity that is disruptive or is detrimental to the operation or function of the Mobile Application. The Customer is prohibited from displaying or transmitting unlawful, threatening, defamatory, obscene, or profane material on the Mobile Application. Utask may prevent the Customer from accessing Mobile Application if in Utask’s sole opinion, you have violated or acted inconsistently with these Terms and Conditions.

10. Links and Advertisements

The Customer acknowledges that any links or advertisements containing links to external websites that are provided or located on the Website or Mobile Application are for convenience only. Utask does not endorse or make any warranty with respect to any external websites or to the accuracy or reliability of the links or advertisements contained on the Website or Mobile Application. The Customer acknowledges that items, resources or learning material which are advertised or displayed on the Website or Mobile Application may not be available to purchase or download at the time of access.

We may also provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools �as is� and “as available� without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional thirdparty tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms.

11. Security

Utask, from time to time, may use technology to improve security on the Website or Mobile Application. The Customer agrees to cooperate with Utask and is responsible to check and read the amended Terms and Conditions accordingly.

12. Cookies and Viruses

Utask uses its best endeavours to ensure the use of the best technology to protect its users but accepts no responsibility in relation to any damage to any electronic equipment used by you, including mobile devices, as a result of your use of the Website or Mobile Application.

13. General

You acknowledge that Utask may vary these Terms and Conditions and the Customer agrees to be bound by that variation from that time when that variation is advised. The Customer acknowledges that continued use of the Website and/or Mobile Application constitutes an agreement to these Terms and Conditions and any variations to these Terms and Conditions.

14. Applicable Law

The Customer agrees that the content of the Website and/or Mobile Application is intended for Australian residents and may not be available in any other Country. The laws of the State of Queensland will apply with respect to these Terms and Conditions and any use of the Website and/or Mobile Application. You submit to the exclusive jurisdiction of the applicable Courts located in the State of Queensland, Australia with respect to the Website, Mobile Application and these Terms and Conditions.

15. Definitions

Additional Fee means any fee charged to the Customer that are not in accordance with the Supplier Agreement, including but not limited to, cancellation fees.

Administrative Fee means the costs for Utask to advertise Services on the Website or Mobile Application.

Consequential Loss means Loss of expected savings, Loss of use, Loss of opportunity, Loss of profit, Loss of revenue, increased financing costs, Loss arising from delay, or any Consequential, special or indirect Loss or damage, whether or not the possibility or potential extent of the Loss or damage was known or foreseeable, and whether arising from a claim under indemnity, contract, tort (including negligence), statute or otherwise.

Customer means you, or any person or business utilising the Website or Mobile Application to connect with Suppliers for the agreed upon Services.

Customer Profile means the account created by the Customer on the Website and/or uTask Print.

Device Applications means any online store or app-store in which our services are contained or advertised for sale in any device (mobile, tablet or otherwise).

Intellectual Property means any and all Trade Marks, copyright, designs, patents, or otherwise intellectual property owned by Utask or its affiliates.

Linked Site means the Website or any other site to which the Website links.

Loss means any expense, cost or damage of any kind and includes Consequential Loss and a fine or penalty imposed by a statutory or other authority.

Mobile Application means the mobile application owned by Utask used for connecting Customers with Suppliers, for the provision of printing services.

Print Ready means the term 'print-ready' is often used in the printing business to describe a file that already meets all the necessary specifications to result in a high-resolution printed outcome without the need for any additional intervention or alteration.

Services means the printing services provided by the Supplier to the Customer. Suppliers means the third-party businesses available on the Website or Mobile Application to assist the Customer with its requested Services.

Supplier Agreement means the digital agreement binding the Customer and Supplier in the provision of the Services.

Utask means Utask Pty Ltd ACN 654 470 667 (Utask) trading as Utaskprint.com. Website means the Utask website at utaskprint.com used for connection Customers with Suppliers for the provision of printing services.